Impact and Influencing PROGRAMME

Impact and Influencing

The ability to positively impact and influence effectively can determine the course of an individual’s career and determine the success of a sale or business initiative. This workshops helps participants enhance interpersonal communication to inspire and engage colleagues or better influence and negotiate with customers and clients.


  • Individuals wanting to enhance their collaboration and performance through persuasion when working with others
  • Teams or individuals experiencing challenges relating to interpersonal communication, change and performance
  • Individuals seeking to enhance their communication and interactions with internal and external stakeholders and teams
  • Anyone with a need to persuade, inspire and engage others
  • Anyone needing to enhance their ability to sell and influence others


This interactive workshop offers a broad portfolio of tools, strategies and hands-on practice. It draws on the latest concepts in business psychology, incorporating the Micro Skills of Influencing, to help participants develop positive and effective impact and influencing techniques.


Understanding personal communication style and its impact on others
Apply key principles in developing rapport and relationships with others such trust, empathy, and integrity
Develop an awareness and ability to read the communication style of others and tailor communication accordingly for better interactions
Understand the definitions of influencing and persuading, and how these differ from direction, manipulation or coercion
Develop an awareness and understanding of the audience and their motivations when influencing and persuading
Apply language and strategies to authentically and positively influence and persuade others even without direct authority
Use listening and questioning as key components for effective persuading and influencing
Apply frameworks and strategies to confidently and credibly handle objections and difficult conversations even in challenging circumstances


Our facilitators have worked as in-house communication skills trainers and in senior learning and development roles for leading MNCs. They are accredited business coaches and facilitators with experience working with managers and leaders at all levels. Their experience spans engagement, leadership development, communication skills, and strategy planning and facilitation.


One-day, two-day or three-day workshop, or a series of half-day modules


Can be supplemented with follow up one-on-one coaching sessions
The full workshop is also available as one-on-one coaching


  • Group workshop (maximum 12 participants)

To find out more about this workshop or other programmes, please contact us for more details.

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