Through the use of a psychometric tool, the individual work preferences and communication styles of each participant were discussed. A group level picture was used to demonstrate collective preferences and how these may lead to the working practices of the team. The strengths and risks associated with these preferences, or areas where limited or no preferences were displayed, were discussed and actions agreed.
The team used a unique metaphor mapping tool – one that develops cooperative working and process optimisation – then mapped their current state processes before developing an ideal future state map. A ‘river map’ was then produced that depicted the actions that they would take and the challenges they may face. Agreed methods for circumventing the challenges and for getting from today to their ideal state were identified, along with owners and timelines.